Refund policy

Digital Download Product Return and Refund Policy

Effective Date: 10/30/2023

Refund Policy

We understand that circumstances may arise that lead to the need for a return or refund. However, please be aware that for digital download products, we generally do not offer refunds. This policy is in place due to the nature of digital products, which cannot be returned or resold in the same way physical products can.

Exceptions to the No Refund Policy

There may be exceptions to this no-refund policy in the following circumstances:

  1. Duplicate Purchase: If you accidentally purchase the same digital product more than once, we will consider refunding the duplicate purchase upon verification.

  2. Defective Product: If you experience technical issues or problems with the downloaded product that prevent you from using it as intended, we will make reasonable efforts to address the issue or provide a replacement download. In such cases, please contact our customer support within 24 hrs from the purchase date.

Requesting a Refund

If you believe your case falls under one of the exceptions mentioned above, please contact our customer support team at hello@angelicalazo.com within the specified timeframes. Provide the following information:

  1. Your name and contact details.
  2. The order number and date of purchase.
  3. A detailed explanation of why you are requesting a refund, including any relevant information and evidence.

Please allow us 7 business days to review your request and respond. We reserve the right to make the final determination regarding refunds in accordance with this policy.

Additional Terms

  1. All digital products are protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the product for personal or commercial use, as specified in the product's terms of use.

  2. Unauthorized distribution or sharing of digital products is strictly prohibited and may result in legal action.

  3. We may modify or update this policy at any time without prior notice. Please check our website or contact customer support for the most current policy.

By purchasing and downloading our digital products, you agree to abide by the terms of this refund policy and the terms of use for the specific product.

If you have any questions or concerns about our refund policy, please contact us at hello@angelicalazo.com

Thank you for choosing our digital products. We appreciate your understanding and support.